What Shall We Do to Prepare for HRBP-SSC-COE Architecture?
The strategic transformation for HR department has spread in lots of the leading enterprises worldwide. The traditional role of HR department has been transformed to a three-legged structure, including HR Business Partner, HRBP; COE- Center of Expertise; and Shared Service Center, SSC.
The services for executive level need highly customized; for employees, the services are standardized, and for the middle level customers, between both.
The operation mode for HR should meet the needs of customers. Same as external customers, the most difficult is to meet customized demand, for which emerged HR BP (Business Partner) role. To meet the internal customers’ need, HRBP provides consulting service and solutions. They play a key role to keep HR stay with business.
However, it is unrealistic to find a group of well-versed professionals, who understand all the HR knowledge as well as business. In this case, the need for specialization appeared, which is called HR COE (Center of Expertise). They responsible for design the direction of HR business, the creative HR policy, process and solutions, and provide the technology support for HRBP, with their deep expertise in HR field.
If you want HRBP and HR COE to pay more attention on the strategic and advisory work, they must be freed from administrative tasks. Meanwhile, the demands from employees tend to be standard, and the services provide to them should be standardized. HR SSC (Shared Service Center) appears. They play a key role to answer the questions from executives and employees, help the BP and COE keep away from administrative tasks, and be responsible for the excellence of HR operation and customer satisfaction improvement.
What will you do for the Three-Legged Structure: HRBP-SSC-COE?
For reference:
1. What should the companies do to establish the Three-Legged Structure: HRBP-SSC-COE?
2. What will be changed about the HR department when a company operates the HRBP-SSC-COE? What’s the responsibility about the 3 roles? And how would they cooperate with each other?
3. What’s the largest challenge and difficulty on operate the HRBP-SSC-COE? Why? Which one was first operated in your company?
4. It takes time for the crossover term HRBP being accepted within the enterprise. How to seize every chance of reform to distinguish and emphasize the new character HRBP within the enterprise? What is our best practice? What’s the relationship with HRD and BU head?
5. Technology is necessary for SSC, what have you done to support the operation of SSC?
6. What’s the responsibility and career development of COE staff? How would they cooperate with HRBP and COE?
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Panel Discussion
